How do I sign up for True Value Rewards?
To sign up for True Value Rewards card, please visit one of our
store locations to fill out an application or fill out the
application online.
Once the application is filled out, you will receive a True Value
Rewards card to use on all purchases.
How do I get a replacement True Value Rewards card or keytag?
To receive a replacement True Value Rewards card or keytag, you
can visit one of store locations and fill out the back (blue) side
of the application or fill out the
application online.
When this is done, points from your old True Value Rewards account
will be transferred to your new account.
How do I update my address, email, and/or
phone information for my True Value Rewards account?
To update information for your True Value Rewards account, you will
need to fill out the back (blue) side of the True Value Rewards
application at one of our store locations or fill out the
application online.
When this is done, it will ensure that your True Value Rewards account
will get updated with your new address, email, and/or phone information.
How do I earn points on True Value Rewards?
To earn points on True Value Rewards, customers must use their card
with every purchase in a participating True Value Rewards store.
Customers will earn points for the dollars they spend in the store.
See store for details.
Can I get credit for a purchase I made and forgot to use my card?
Yes. You can bring a copy of your receipt and your True Value
Rewards card the next time you shop. We can add the points to your
True Value Rewards account.
How do I redeem True Value Rewards points?
True Value Rewards points are redeemed automatically. When a
customer reaches 250 points, a $10 rewards certificate will be sent
in the mail.
How long does it take to receive a rewards certificate?
Once a customer reaches 250 points, the rewards certificate is
processed and mailed within 2 weeks. It then takes about 3-4 weeks
to reach the customer by mail. In total, we estimate up to 6 weeks
to receive a reward once the 250 point threshold is reached (times
will vary based on location).
What is the expiration on a rewards certificate?
All rewards certificates are sent with a 3 month expiration date.
Can I have a rewards certificate replaced?
No. Rewards certificates are like cash and cannot be replaced if lost
or stolen.
Where can I check my points balance for True Value Rewards?
You can check your points balance online at
Truevalue.com
or by dialing 1-800-6HARDWARE.
What is the difference between current points and lifetime points?
Current points are the current number of points your have
accumulated to your next rewards certificate. Lifetime points are
all the points you have accumulated since you signed up for True
Value Rewards. Lifetime points include the redeemed points that went
toward any rewards certificates you have received.
How long does it take for my points to show up online after I have made a puchase?
Please allow for up to 3 business days for your points to be added
to your points balance online. However, if you have just signed up
for the True Value Rewards program, allow for 4 weeks after your
sign up date before your points will show up on Truevalue.com. This
is the time it takes for True Value to process your application. If
you are having problems viewing your points online, please email:
customer-service@truevaluerewards.com.